Join 500+ companies using AI to uncover customer insights
Plans and Pricing
Frequently asked questions
Everything you need to know about the plans and pricing.
Is there a free option available?
Yes, you can try most features of User Evaluation free of cost for a small project with 1-2 sessions.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your subscription whenever you like, however we do not offer refunds for a billing period you’ve already paid for.
How often do I need to pay?
You will be billed monthly or annually depending on your subscription plan.
What are AI Insights?
For each customer conversation you upload (video, audio, text or CSV), a set of AI insights are automatically generated. You can add more insights using the templates on the platform.
What is AI Chat?
User Evaluation's AI Chat lets you chat with an AI assistant about all your customer. conversations. You can ask broad questions about all assets, ask specific questions like finding particular or similar words, ask AI to create tables, graphs and even flowcharts.
How is tax calculated
All prices are tax exclusive, and additional taxes may be applied to your invoice.
What are team members?
These are individuals who contribute and analyze data in User Evaluation, like researchers, designers, and product managers.
When do we need to pay?
We don’t require a credit card to start a free account. If you want to upgrade, we’ll ask for your credit card then.
Are there any setup fees?
No, there are no setup fees.
What are AI Tags?
User Evaluation's Tags feature is a dynamic tool designed to bring efficiency and clarity to your transcript and text analysis. This innovative feature allows you to pinpoint key sections of your text, spotlighting valuable insights with an array of custom tags.
What are Collections?
Collections let you collect all your AI Insights on a Kanban board and share it publicly with your team or clients.
Get more done with User Evaluation
Leverage AI to get valuable insights from your customer conversations
