User Evaluation supports transcription and AI features for 57
different languages
Speaker detection
User Evaluation automatically detects and renames multiple
speakers from your file
Custom transcription vocabulary
Add specialized or context-specific words to get more accurate
transcriptions
Synced playback
Follow along with your video/audio transcript while you listen
to the recording
AI Insights
Grounded AI insights based on each file for comprehensive data
analysis
Top 10
Unlimited
Unlimited
Unlimited
Insight templates
Use our fine-tuned templates to get accurate AI insights
Highlight context
Highlight the source of insights in your input data to get
contextual understanding
Play source content
Play the source of insights from audio and video files, to get
the full picture
Manually modify insights
Did the AI miss the mark? You can manually add or delete
insights
Speaker map
Get an accurate speaker map with utterances for easier
navigation
Easy-to-use data viewer
Our easy-to-use insights and transcript viewer helps you
visualize trends faster
Kanban collections
Organize your AI insights within a single collection
1
Unlimited
Unlimited
Unlimited
Clips
Extract and save clips from your video or audio files
Storage
Upload, store and organize a repository of research files
1 GB
2 GB
25 GB
1 TB
Sentiment analysis
Analyze the sentiment of your data to understand the emotional
context
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AI Chat
AI chat interactions for in-depth conversations about your
data
Limited
AI Reports
Generate comprehensive reportswith AI assistance, modify them
with a built-in editor and share with your team
Limited
Data visualizations
AI crafts dynamic reports with charts, tables, and visuals,
turning complex data into compelling insights
Limited
Intuitive Report Editor
AI sets the stage, but your human touch perfects it. Use our
robust editor to tailor reports for coherence.
AI Presentation
Generate comprehensive PowerPoint presentations with AI
assistance
Limited
PPTX Exports
Seamlessly export your presentation in PPTX format, ensuring
cross-device compatibility. This makes sure the final deck
resonates perfectly with your audience
Tagging
Manually tag text with color coded tags
AI Tags
Automatically tag all your files based on your instructions.
Tag collections
Collect all your tags in a collection, and re-tag by moving
cards
Live Chat & Email Support
Get in touch with our live chat team any time to get support
Meeting Notetaker for Google Meet, Microsoft Teams and Zoom
Transcribe more content with increased transcription hours
each month
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Export and share
Easily export and share your insights and data with others
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Team Members
Collaborate efficiently with up to 5 team members in your
workspace
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Ability to add more team members
Expand your team within the platform by adding more team
members as needed
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White-labelling
Customize the platform's appearance and functionality to match
your brand
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Third-party integrations
Integrate with third-party services for enhanced functionality
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Priority Support
Get prioritized support for any issues or inquiries, ensuring
minimal downtime
Interviews curated by AI, using participants from the User
Evaluation pool
3
8
20
AI interviews (own participants)
Interviews curated by AI, using your own participants
6
20
50
Call length
AI-curated interview call length
15 minutes
30 minutes
45 minutes
Unlimited recording retention
Allows for unlimited storage duration of interview recordings
Plans and Pricing
Frequently asked questions
Everything you need to know about the plans and pricing.
Is there a free option available?
Yes, you can try most features of User Evaluation free of cost for a small project with 1-2 sessions.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your subscription whenever you like, however we do not offer refunds for a billing period you’ve already paid for.
How often do I need to pay?
You will be billed monthly or annually depending on your subscription plan.
What are AI Insights?
For each customer conversation you upload (video, audio, text or CSV), a set of AI insights are automatically generated. You can add more insights using the templates on the platform.
What is AI Chat?
User Evaluation's AI Chat lets you chat with an AI assistant about all your customer. conversations. You can ask broad questions about all assets, ask specific questions like finding particular or similar words, ask AI to create tables, graphs and even flowcharts.
How is tax calculated
All prices are tax exclusive, and additional taxes may be applied to your invoice.
What are team members?
These are individuals who contribute and analyze data in User Evaluation, like researchers, designers, and product managers.
When do we need to pay?
We don’t require a credit card to start a free account. If you want to upgrade, we’ll ask for your credit card then.
Are there any setup fees?
No, there are no setup fees.
What are AI Tags?
User Evaluation's Tags feature is a dynamic tool designed to bring efficiency and clarity to your transcript and text analysis. This innovative feature allows you to pinpoint key sections of your text, spotlighting valuable insights with an array of custom tags.
What are Collections?
Collections let you collect all your AI Insights on a Kanban board and share it publicly with your team or clients.
Get more done with User Evaluation
Leverage AI to get valuable insights from your customer conversations
