Use cases

The AI companion for customer understanding

User Evaluation offers a wide range of uses, from improving the customer experience to identifying successful sales tactics. Let's dive in and explore some of the ways User Evaluation can help your team succeed.
UX teams

Enhance the overall product experience

If you're part of a UX team, you know that understanding customer needs and pain points is crucial to creating a great product. With User Evaluation, you can analyze research calls with ease and gain valuable insights into what's working and what needs improvement. Our AI transcription and insights features make it easy to visualize trends and identify key themes, so you can make informed decisions about the direction of your product. Plus, our AI assistant is always available to help answer any questions you might have.
Customer service teams

Improve the customer experience

For customer service teams, maintaining a high level of satisfaction is key to retaining loyal customers. User Evaluation can help you identify areas for improvement in the customer experience by analyzing customer calls and providing insights on the most common issues and pain points. With this information, you can develop strategies to address customer concerns and improve the overall experience.
Market research teams

Uncover key themes and insights

As a market research team, your job is to gather and analyze data to help inform business decisions. User Evaluation can assist you in this process by providing insights on focus group discussions. Our AI-powered tool makes it easy to identify key themes and insights, so you can present your findings in a clear and concise way.
Sales teams

Identify successful tactics and strategies

User Evaluation can help you identify successful tactics and strategies by providing insights on sales calls. By analyzing past calls, you can identify patterns and techniques that have led to successful outcomes and replicate them in future sales efforts.
HR teams

Find the most qualified candidates

As an HR team, your goal is to find the best candidates for open positions. User Evaluation can assist you in this process by transcribing and providing insights on job interviews. By analyzing past interviews, you can identify the qualities and characteristics of the most qualified candidates and use that information to inform your hiring decisions.
Product development teams

Identify areas for improvement

As a product development team, it's important to constantly be looking for ways to improve your product. User Evaluation can help you identify areas for improvement by transcribing and providing insights on user testing sessions. By analyzing past sessions, you can identify common pain points and areas for improvement and use that information to inform your development efforts.
Academic researchers

Document findings quickly

As an academic researcher, you know that documenting your findings is a crucial step in the research process. But getting insights from transcripts can be a time-consuming and tedious task, taking away from other important tasks on your plate. That's where User Evaluation comes in. Our AI-powered insights tool can help you quickly and accurately transcribe your audio and video content, so you can focus on analyzing and disseminating your findings.