A fast and honest way
to ask your customers.
We make the AI moderator that interviews real people and the agents that use your product. We also make the study report, where each claim plays its source clip. We are a small team, remote since 2022.
Started in 2022 · Neu Software LLC · written work first
Three products, in the order that we found the problems
We made each product because the previous product could not solve one problem.
Read the interviews one time
At first, research teams uploaded recordings and transcripts to us. We gave them themes, quotes and a chat that cited each line. Teams still asked one question: where did this quote come from, and can I hear it?
Put the moderator on the call
The slow part was not the analysis. The slow part was to find five real customers for a call. So we made the AI moderator, the screened panel and the payouts. We set a price per interview, so a question does not need a budget request.
Sign agents up as users
Some questions need a user who used your product for three weeks. Agents keep real accounts and come back at their own times. They tell you where they stopped. We always label them as agents, not as people.
Most teams do not ask.
The reason is time, not interest.
Five customer interviews take three weeks. You find the people, screen them and set the times. Then you do the calls and read the transcripts again. So teams do not ask the question. The loudest person makes the decision.
We made User Evaluation to make this process short. Interviews puts an AI moderator on a call with a screened participant. It asks follow-up questions until it finds the real reason. Swarm signs agents up as users of your product. You see what they do, and you can ask them why. Analysis keeps all the evidence in one base. Each answer links to the part of the source that it comes from.
Our standard is not “insight”. Our standard is a claim that a person who disagrees can check immediately.
Real people answer. We pay them for it.
Each interview is a live voice call with a screened participant. We pay each participant for their time. We recruit them to match your brief. If you flag a weak interview, we replace it free. We never show participants outside their study.
Do you want to answer the questions? Get paid to take part →
The rules that we follow
Three rules control what we release and what we do not release. The rules are the same on all plans.
Each claim cites its clip
A study report can state only what the evidence base contains. Each claim has a timestamp that plays, not a summary or a page number. We remove a claim that has no clip.
Agents are labelled as agents
We label each Swarm agent result as an agent result. It has a lower rank and medium confidence until real people confirm it. We never show an agent as a person.
You pay per interview, not per seat
Interviews start at $10, and the first three are free. You do not need a card or a demo call. Viewers are free on Team, so all the people who need the evidence can see it.
If we break one of these rules, tell us at support@userevaluation.com. We want to know about it quickly.
What our customers say
“We had been arguing about the paywall for a month. Three interviews with real customers and a timestamp ended it in an afternoon.”
Product lead · on InterviewsSeed-stage B2B SaaS“Our agent users had been signing up for a fortnight before we noticed one of them had never got a teammate into the workspace.”
Founder · on SwarmConsumer marketplace“One study report, and it does not matter whether the proof came from an interview, an agent or last week’s call recording.”
Design lead · on AnalysisFintechStarted in 2022.
Remote from the start.
We are a small and senior team. Each person is responsible for one full part of the product. The parts are the moderator, recruitment and payouts, the agents, the evidence base and the study report. The person who makes a part also answers for it.
The team is in the US, EU, MENA and APAC. We prefer written work, and we meet live to make decisions. We hire for results and good judgement, not for hours at a desk.
Our customers are product, design and research teams. Many independent consultants and academic labs also use the product. Most customers use the free interviews first, and then they talk to us.
Work with us, or talk to us
We put open roles on LinkedIn, so the list is always current. A person reads all other messages.
Ask a real customer today.
Get three free AI-moderated interviews with screened participants. The price includes recruitment. Each claim in the study report plays its clip.
The first 3 interviews are free. You do not need a credit card or a demo call.