Security and privacy,
built in.
Interviews and product sessions contain sensitive data. We follow the practices of recognised security and privacy standards. These include encryption, access control, consent and deletion.
The practices that we use each day
Encrypted in transit
All connections use HTTPS. We hash passwords. We encrypt integration tokens and other secrets before we store them. We back up the databases each day.
Your content stays private
Interviews, agent sessions and uploads stay in your private workspace. You can delete them at any time.
Sign-in and access
Use two-step sign-in on all plans. The Scale plan adds single sign-on with SAML or OIDC. Workspace roles control who can see and change each item.
Consent first
Participants agree to the recording before an interview starts. They can withdraw at any time. See the participant consent notice.
Share links that you control
Share links can have an end date, and you can cancel them at any time. We sign webhooks, so your systems can check that they come from us.
GDPR for all customers
Each workspace can ask for access, correction and deletion, not only EU customers. A data processing agreement is available.
Questions about security
For other questions, email support@userevaluation.com.
We host data with established cloud infrastructure providers in the EU and the US. The app servers and new files are in the EU; older files are in the US.
Yes. Email your questionnaire to support@userevaluation.com. You can also ask for a data processing agreement.
Talk to us about security.
Send us your questions or your vendor questionnaire.