Effective 12 July 2026
What the guarantee covers
When you flag a completed interview, the study owner can ask for one replacement participant for that session. A replacement costs nothing.
Limits
- The guarantee provides a replacement participant, not a refund. All purchases are final, as set out in the terms of service.
- Each account can ask for a limited number of replacements, to prevent abuse. Support examines unusual or high-volume cases.
Participants
Payments to participants for completed work are handled separately and are not taken back through this guarantee.
Questions
Questions about a flagged session or an account limit? Email support@userevaluation.com.